Lowe's 2007 Annual Report Download - page 17

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TECHNOLOGY Lowe’s continues to invest in information technology solutions
to enhance productivity, facilitate sales and improve the shopping experience
for customers. Lowe’s Installed Sales Selling Tool is just one example of how
we are using technology to gain greater efficiencies. This robust web-based
tool creates a consistent process for our employees to sell installed projects.
The tool prompts employees with specific questions, ensuring we gather the
required information to complete the installed project. All documents, including
customer contracts that outline the scope of the project, are generated electronically
by this tool. This streamlined, customer-friendly approach enables us to more
efficiently meet customers’ home improvement needs.
TRAINING An energetic, well-trained and engaged workforce can help drive
profitability by closing more sales. At Lowe’s we are committed to building
a tenured and talented workforce at all levels. Our ongoing training provides
opportunities for employees to learn, grow and succeed. To ensure our employees
are prepared to serve customers, we provide training that is timely, relevant and
aligns with their area of responsibility. Training is delivered through various
media, including e-learning, vendor-sponsored programs and traditional
instructor-led classes. Lowe’s is confident that these programs will help us
maintain a workforce of customer-focused, highly committed and engaged
employees who will continue to set Lowe’s apart from the competition.
LOWE’S 2007 ANNUAL REPORT |15