Symantec 2009 Annual Report Download - page 66

Norton retains and leverages its strong existing customer base through auto-renewal subscriptions, migrating
customers from point products to multi-product suites such as Norton Internet Security and Norton 360 and selling
them additional products or services such as NortonLive services or the new Norton Online Backup. Through
Norton 360, various partnerships and online channels, we are the market leader for online backup. Symantec hosts
over 30 petabytes of consumers’ data and we have more than 7 million customers.
Symantec continued improving its consumer customer experience, satisfaction and loyalty during fiscal 2009.
Our primary consumer products are: Norton 360
TM
, Norton Internet Security
TM
, and Norton AntiVirus.
Security and Compliance
Our Security and Compliance segment helps our customers standardize, automate and reduce the costs of day-
to-day security activities in order to secure and manage their information.
Our primary solutions in this segment address the following areas:
Enterprise Security
Enterprise security customer demand is driven by the quickly evolving threat environment, compliance
regulations, and the need to keep confidential information from exposure outside the organization. Our solutions are
built on market-leading policy management, data loss prevention, endpoint security, antispam, and content filtering
technologies, allowing IT professionals to proactively mitigate information security risks and policy violations. We
also help customers define, control, and govern their IT policies from a central location. This enables customers to
protect critical assets and reduce business risk. Products include Symantec Endpoint Protection, Symantec Data
Loss Prevention, Control Compliance Suite and Symantec Brightmail Gateway.
Endpoint Management
Our Endpoint Management business consisting of our systems management products is driven by the need for
automated asset management, patch management and remediation. Our solutions offer better visibility into IT
assets, simplified day-to-day manageability and improved end-user productivity, helping customers realize cost
savings and value from their existing IT investments. Another key demand driver is endpoint virtualization, which
frees up critical information from the myriad of operating system functions and devices so it can be secured and
managed. Our products include the Altiris Client Management Suite, Altiris Server Management Suite, Altiris Total
Management Suite, and Symantec Endpoint Virtualization Suite.
Archiving
Growth in our archiving business is driven by increased e-discovery requirements and the growth of
unstructured data such as email and instant messaging (“IM”). Symantec Enterprise Vault
TM
optimizes storage
by reducing expensive long-term storage of this data in an easy to access format.
Storage and Server Management
Our Storage and Server Management segment focuses on providing enterprise customers with storage
management, high availability, and backup and recovery solutions across heterogeneous storage and server
platforms. These solutions enable companies to standardize on a single layer of infrastructure software that works
on every major distributed operating system and supports every major storage device, database, and application.
Our primary storage and server management solutions address the following areas:
Storage Management and High Availability
Our Storage Management and High Availability business is driven by our customers’ need to reduce overall
storage costs through improved utilization of existing systems and virtualization. The business is also driven by
customer migration to x86 based servers, which provides a reliance on management and availability tools to manage
complexity and provide business continuity. Our products help customers simplify their data centers by
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