Symantec 2009 Annual Report Download - page 67

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standardizing storage management across their environment for more efficient use of their existing storage
investment. They also enable enterprises to manage large storage environments and ensure the availability of
critical applications. Products include Veritas Storage Foundation
TM
, Veritas CommandCentral Storage, and
Veritas
TM
Cluster Server.
Backup and Recovery
Growth in the backup and recovery business is driven by migration from tape to disk-based backup, support for
virtualization, de-duplication, and continuous data protection. The transition of NetBackup to a platform-based
architecture enables our customers to take advantage of these drivers. Products include Veritas NetBackup
TM
,
Veritas NetBackup PureDisk
TM
, Symantec Backup Exec
TM
, and Symantec Backup Exec System Recovery.
Services
Symantec Global Services help customers address information security, availability, storage, and compliance
challenges at the endpoint and in complex, multi-vendor data center environments. Our Services segment delivers
Consulting, Education and Business Critical Services that help our customers maximize the value of their
investment in our products and solutions. Managed Services and SaaS offerings provide customers the additional
choice of on-demand services to meet their IT requirements.
Consulting, Education and Business Critical Services
Symantec Consulting provides advisory, product enablement and residency services to enable customers to
assess, design, transform and operate their infrastructure, leveraging Symantec products and solutions. Education
Services provides a full range of programs, including technical training and security awareness training, to help
customers optimize their Symantec solutions. Business Critical Services, our highest level of support, provides
personalized, proactive support from technical experts for enterprises that require secure, uninterrupted access to
their data and applications.
Managed Services and SaaS
Symantec Managed Services and SaaS offerings enable customers to place resource-intensive IT operations
under the management of experienced Symantec specialists in order to optimize existing resources and focus on
strategic IT projects. This helps customers by reducing IT complexity, managing IT risk, and lowering the cost of
operations. Recently acquired SaaS offerings from MessageLabs, combined with our Symantec Protection Network
backup and recovery offerings provide our customers the flexibility to manage their business using online services
or hybrid onsite and in-the-cloud solutions. These services include Symantec Managed Security Services,
Symantec Managed Backup and MessageLabs Email Security Solutions.
Financial Information by Segment and Geographic Region
For information regarding our revenue by segment, revenue by geographical area, and long-lived assets by
geographical area, see Note 12 of the Notes to Consolidated Financial Statements in this annual report. For
information regarding the amount and percentage of our revenue contributed in each of our segments and our
financial information, including information about geographic areas in which we operate, see Item 7, Manage-
ment’s Discussion and Analysis of Financial Condition and Results of Operations and Note 12 of the Notes to
Consolidated Financial Statements in this annual report. For information regarding risks associated with our
international operations, see Item 1A, Risk Factors.
Sales and Go-To-Market Strategy
Consumer
We sell our consumer products and services to individuals and home offices globally through a multi-tiered
network of distribution partners and through e-commerce channels. Our products are available to customers through
distributors, retailers, direct marketers, Internet-based resellers, OEMs, system builders, and ISPs.
7