Walmart 2013 Annual Report Download - page 11

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Walmart 2013 Annual Report || 9
home needs, as well as grocery staples. Our health and
wellness oerings, including diet and nutrition products
and pharmacy services, have seen strong growth. The
quality and value of our bulk sizes resonate with our
business members, who look to Sam’s Club to replenish
their convenience stores, restaurants, cleaning services and
other small businesses. This value proposition has never
been more critical, as challenging economic conditions
pressure their budgets.
Price leadership drives trac and ticket. Our role at
Sam’s Club is to support our members by creating value
for them through price investments across the club. We’re
driving operating eciencies, such as rening workforce
scheduling to more closely align with member trac
patterns. Productivity measures enable us to expand
strategic price investments on key trac-driving items –
further strengthening members’ long-term loyalty.
Innovations that enhance the shopping experience.
We invest in technology to help members shop smarter
at Sam’s Club. We’re strengthening in-club eciency by
expanding self-checkouts to all clubs by year-end and by
introducing convertible cash registers that make registers
available for members at all times. In addition, we’re
leveraging the wi- capabilities in our clubs to provide new
mobile options. Site visits to samsclub.com strengthen our
integration of e-commerce and the club, while enhancing
the experience overall.
Sharpening our focus to deliver even greater value.
In scal 2014, we’ll continue to grow, with plans to open
8 to 12 new clubs, while relocating or expanding 7 to 8 more.
We’re expanding the price investments that we started late
in scal 2013. And, we’re evaluating a new membership
benet program that simplies a member’s fee structure
and provides instant savings to drive membership … all
in an eort to deliver even greater value to our members.