American Airlines 1999 Annual Report Download - page 15

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on new billion-dollar terminals, and facility improve-
ments have been completed or are under way at
Dallas/Fort Worth, Chicago, Los Angeles, Boston and
London Heathrow.
Our most substantial investments in improving the
customer experience, however, have been made in
new and newly refurbished aircraft. In 1999,
American added 11 new Boeing 777 and 24 Boeing
737 aircraft to the fleet, while Eagle took delivery of
34 Embraer regional jets.
At the same time, American’s aircraft interior
refurbishment program kicked into high gear with
new seats, new color schemes, power ports,
adjustable headrests, legrests and more. To better
cater to the discriminating business traveler,
American increased the number of first-class seats on
narrowbody aircraft in key business markets from 14
to 20 seats. And the 100-plus Boeing 737 aircraft
that have either entered the fleet or will do so in the
next few years will also have 20 first-class seats.
Internationally, American is adding the fully flat seat
— a popular feature on the Boeing 777s — to its
International Flagship Service Boeing 767s that fly to
Europe and to select markets in Latin America.
Additionally, in 1999, American became the first
airline in the world to install DVD in-flight video players
in first-class cabins on flights between the U.S. and
Europe and South America. American also installed
adjustable seat headrests in all cabins, introduced
Bose Acoustic Noise Cancelling®headsets for
international first-class customers and improved
and refreshed its food and beverage menus.
But it was our announcement in February 2000
that totally changed the face of air travel. At a news
13
737-800
Manufacturer: Boeing
(USA)
Number in Fleet: 24
Number of Seats: 146
1957
1958
1959
1960
1961
Fifty-five trainees
begin classes at the
campus-like Stewardess
College in Fort Worth,
Texas, the first such
facility in the industry.
American takes delivery
of its first jet aircraft
— the Lockheed
“ Electra” and a Boeing
707. Both enter service
in January 1959.
Transcontinental jet
service arrives, as
American’s first “ 707 Jet
Flagships” slash flying
times and introduce
a new standard of
customer comfort.
American opens the
world’s first Jet Age
terminal at New York
Kennedy International
(then Idlewild) Airport.
American again leads the
industry by introducing
new-generation turbofan
engines to make its
707 “ Astrojets” quieter,
cleaner and more powerful.
The newest and
most sophisticated
aircraft in our fleet,
the 777 features
fully reclining
sleeper seats in
first class, individual
entertainment
systems and
" slimline" seats
designed to fully
maximize legroom.