Walgreens 2011 Annual Report Download - page 11

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2011 Walgreens Annual Report Page 9
Sandy Hoopingarner (right) has her
blood pressure tested regularly by
pharmacy manager Jane Warner (left)
and her staff in Sturgis, Michigan,
near Sandy’s home in Burr Oak.
Patients like the Hoopingarners take
advantage of the Company’s broader
scope of health services, which include
immunizations, chronic disease
management and health screenings.
Allen and Sandy Hoopingarner, both
being treated for high blood pressure,
meet with Dr. Yazdi Amaria (center),
who has been their family physician
for about 40 years. Dr. Amaria
and the Walgreens pharmacy staff
in Sturgis, Michigan, collaborate as
a health care team to give patients
in this small town quality care that
improves health outcomes for people
with chronic conditions including
diabetes and heart disease.
Walgreens is advancing community
pharmacy by placing the emphasis on
the critical relationship between pharmacist
and patient.
Allen and Sandy Hoopingarner live in a small town in Michigan with their five horses, and
they depend on Walgreens and their family physician of 40 years to help them stay active
and vital. “To enjoy our retirement as long as possible, we pick up prescriptions and get
our blood pressure checked at Walgreens,” Allen says.
The Hoopingarners represent a growing number of Americans who are turning 65, living
longer and managing chronic conditions. With one in three citizens 65 years or older by
2021, and about 32 million more gaining medical coverage due to health care reform,
the health care system will be increasingly challenged to provide quality care.
For Walgreens, these challenges create opportunities to provide meaningful care to people
like the Hoopingarners with thoughtful services, more interaction with pharmacists and
more collaboration with physicians and other health care providers. Filling these needs
is fueling Walgreens transformation from a traditional drugstore to a retail health and
daily living destination.
The essence of the transformation is ensuring pharmacists have more time to consult with
patients. To find time, Walgreens has improved efficiency with better technology and
improved processes. This allows the Company to add new services, which started with flu
shots and now includes immunizations, chronic disease management, health screenings
and adherence programs. For patients like the Hoopingarners, that means more time with
their local pharmacist, Jane Warner; more advice on how to manage their conditions;
and the opportunity for Warner to work closely with their physician, Dr. Yazdi Amaria –
all with the goal of improving their health and keeping down their overall cost of care.
With this new approach to community pharmacy, the Company is filling the gaps in care
that are a simple reality in today’s health care system.