Walgreens 2011 Annual Report Download - page 8

Page 6 2011 Walgreens Annual Report
Every day Providing integrated care
Felisha Hinds (center), on-site pharmacy
manager at Walgreens Transplant
Specialty Pharmacy in Miami, consults
with Dr. Andreas Tzakis (right), one of the
surgeons on the team that performed a
seven-organ transplant on 18-month-
old Delilah Valdez at the University
of Miami/Jackson Memorial Hospital.
Hinds also worked with the Valdez
family while Delilah was still in the
hospital to make sure they understood
the complex medication therapy the
baby would require after she was
released from the hospital.
Walgreens is expanding its pharmacy, health
and wellness services to enhance the well-
being of patients, whether they are at home,
at work or in the hospital.
Walgreens first met Delilah Valdez and her family in the hospital at the University of Miami/
Jackson Memorial Hospital, where she underwent multiple organ transplant surgery to treat a rare
gastrointestinal disorder. With the care of Walgreens Specialty on-site pharmacists, pharmacists
at home in Texas and a whole team of medical professionals, Delilah today is thriving beyond
her doctors’ expectations.
The integrated care the Valdez family depends on is just one extraordinary example of the
high-quality health solutions Walgreens provides every day at its on-site pharmacies in hospitals
and medical centers, Take Care Clinics and employer worksite health and wellness centers. These
locations, staffed by physicians, physician assistants, nurse practitioners, registered nurses,
pharmacists, pharmacy technicians, health coaches, dietitians and fitness instructors, are touching
tens of thousands of lives every day. As a result, the Company is lowering costs for payers and
patients and enhancing health outcomes.
In many cases, the first contact the Company has with patients is in the hospital, through people
like Felisha Hinds, the on-site Walgreens pharmacy manager who was part of the team that
cared for Delilah. The Company operates 137 pharmacies on the campuses of medical centers
and hospital systems nationwide. Pharmacists at these locations work with the hospital care
delivery teams to provide the right medication therapies and answer patients’ questions about
the medications before they are discharged.
Once patients are home from the hospital, Walgreens specialty pharmacy services provide ongoing
support. Using these services, patients can choose to get their specialty medications either at their
retail Walgreens pharmacy or through the Company’s central specialty facilities. They also have
access to highly trained specialists who can assist in navigating the unique issues that come with
these complex disease states. When Delilah’s family finally returned
home, pharmacy manager Tunisha Che took over seamlessly
from Hinds to ensure her care continued uninterrupted,
helping the Valdez family continue on their journey
to a more healthy life.