Walgreens 2012 Annual Report Download - page 12

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As pharmacy manager at one
of Walgreens Well Experience
pharmacies in Indianapolis,
Krunal Patel provides expanded
services, such as immunizations,
health tests and medication
counseling, to help Walgreens
play a greater role in healthcare.
Despite a diagnosis of Type 2 diabetes, 60-year-old Ken Pollard is in excellent
health. He credits expert advice from his Walgreens pharmacist, as well as
41 years of marriage to his high-school sweetheart, for enabling him to maintain
an active lifestyle that keeps his diabetes in check. When the retired park ranger
isn’t spending time outdoors or leading groups of disadvantaged city kids on
horseback trail rides across his home state of Texas, you’ll find him at the gym
with his wife, Susan – he lifts weights while she takes dance-aerobics classes.
But it wasn’t always that way. When Ken was diagnosed with diabetes 10 years
ago, he was short on healthy solutions and long on questions: How would he
control his blood glucose on those long-haul trail rides? Would diabetes always
consume his thoughts as it did in those first days after being diagnosed? And
how would he keep complications of diabetes, like vision problems, from stealing
away his retirement?
Fortunately, Ken could rely on Aaron Williams, his Walgreen pharmacist in
Austin, Texas. Aaron helped Ken understand how to control his blood sugar
through insulin and medication. He taught Ken about diet and nutrition, and
counseled him on drug interactions that could arise with his daily supplement.
When Ken spent weeks away from home on his 700-mile horseback treks, he
would make stops at Walgreens, where pharmacists from El Paso to Houston
could pull up his pharmacy records, provide advice and answer his questions.
That integration among Walgreens pharmacies and with patients’ larger healthcare
teams is a cornerstone of the Company’s pharmacy, health and wellness strategy.
Through expanded services in the pharmacy and Take Care Clinics – such as
immunizations, enhanced pharmacist counseling, chronic care management
and health testing – Walgreens healthcare professionals are poised to deliver
the type of affordable, accessible community care that has the potential to
transform patients’ lives and our nation’s healthcare system.
Walgreens pharmacies and clinics are already part of customers’ daily routines.
Building on those relationships, the Company’s goal is to “own the strategic
territory of Well” by playing an even greater role in healthcare through a strong
focus on community pharmacy, integration and expanded services. As Walgreens
accomplishes that, the Ken Pollards of the world will become more common –
people who rise above chronic conditions to live active, happy and healthy lives
through the care and counseling of their Walgreens pharmacist.
with care made easy
10 2012 Walgreens Annual Report
Staying healthy