Walgreens 2012 Annual Report Download - page 2

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Walgreens
Experience
About the Cover
Under the watchful eye of his mother, 2-year-old Caetano Hinojosa feels
better already, with the help of his neon purple Walgreens brand bandage.
Walgreens is currently updating its branding on more than 2,000 private brand
health and wellness products. Through consistent packaging and product
messaging, the rebranding will reinforce the Company’s purpose to help
people get, stay and live well.
At Walgreens, we’re on a mission
to help customers get, stay and
live well. To do that, we’re making
health and happiness more acces-
sible to more people every day.
We’re bringing our pharmacists
out from behind the counter, so
customers can get the expertise
they need to feel a little more
healthy. Our in-store beauty
advisors help shoppers find the
perfect shade of lipstick for a
little boost of happy. Our online
store and apps bring customers
instant access to an endless
aisle of products and advice,
like live chat with a pharmacist.
And our new loyalty program –
Balance Rewards – offers happy
savings and healthy incentives
in perfect balance.
Walgreens. At the Corner of
Happy and Healthy™
2012 Milestones
• Walgreens is the nation’s largest drugstore chain, with fiscal 2012 net sales of $71.6 billion
and net earnings of $2.1 billion. The Company has 240,000 employees.
• Cash flow from operations for fiscal 2012 was a record $4.4 billion, with free cash flow
also setting a record of $2.9 billion.
• The Company continued to return significant cash to shareholders, with $1.2 billion
in share repurchases and $787 million in dividends.
• The Company announced a truly game-changing, strategic partnership with
Alliance Boots to create the first global pharmacy-led, health and wellbeing
enterprise. Walgreen Co. closed on the first phase of the transaction in August,
acquiring a 45 percent stake.
• In July, the Company signed a multiyear agreement with Express Scripts,
consistent with our principles, to participate in its broadest retail pharmacy
network. On September 15, customers began returning to Walgreens.
• The Company also recently launched its innovative BalanceTM Rewards loyalty
program, its next significant step in making Walgreens the first choice for
health and daily living.
• To continue to expand and integrate our pharmacy, health and wellness offering,
Walgreens acquired USA Drug, Crescent Pharmacy and certain assets of BioScrip,
adding pharmacy locations in the U.S. mid-South, and additional infusion and
specialty pharmacy services to its portfolio.
• Walgreens continued the expansion of its Well Experience pilot format with nearly
350 stores opened across the chain by the end of fiscal 2012. In addition,
the Company now has flagship stores in Chicago, New York, Las Vegas and
Puerto Rico, with additional locations planned for fiscal 2013.
• The Company continued to develop its multichannel capabilities with
new mobile innovations. With Transfer by Scan, customers can transfer
prescriptions using their mobile device. QuickPrints helps customers print
mobile phone photos in just one hour, and In Store Maps makes items
easy to find at any Walgreens location.
• Walgreens was named to Fortune magazine’s World’s Most Admired
Companies list for the 19th consecutive year, and was ranked 32nd on
the Fortune 500 list of largest U.S.-based companies.