Walgreens 2012 Annual Report Download - page 14

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When she needs to take care of herself after spending long hours caring for
others, Carmen Ana Fuentes heads to one place – the upscale LOOK Boutique
at Walgreens flagship store in Guaynabo, Puerto Rico. There, beauty advisor
Jillan Delgado knows how to pamper Carmen like a celebrity, creating a
customer experience that’s more department store cosmetics counter than
drugstore beauty area.
Walgreens flagship stores are designed to get people talking. They’re in
high-profile, high-traffic areas of large cities, and although they offer some
products and services you won’t find in every store – such as sushi, manicures,
and locally baked treats – they showcase the outstanding customer service
people can expect at any Walgreens.
12 2012 Walgreens Annual Report