Charter 2004 Annual Report Download - page 2
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Please find page 2 of the 2004 Charter annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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bCharter Communications
At Charter, we’re executing on our objective to provide high quality service,
innovative technology and a wide variety of programming — all at a price that
offers value to our customers and enhances our financial performance.
We’ve begun leveraging digital technology by offering bundled video, data and voice
services — commonly referred to as the “triple play.” Because these services are supported
by our existing infrastructure, we can make them available to customers at competitive
prices, while assuring high quality service.
We know the importance of execution in providing quality products, service, installation
and repair every time, for every customer. We’ve implemented extensive training courses for
our employees, and we’ve also given them the tools they need to succeed. A more uniform
approach to customer service and procedures, pricing, and technical operations is helping
us realize new efficiencies. We’re focused on our goal to become the premier provider of
in-home entertainment and communications service.
We’re Charter Communications.
We’re
Focused On Excellence.
Charter’s goal is to be the premier
provider of in-home entertainment
and communications services.
We’re focused on excellence in:
Customer care
Service delivery
Investing in growth
Demonstrating
our unique value
proposition