Lowe's 1999 Annual Report Download - page 13

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11
online, we also will proceed with some “ home
improvement” of our own, creating the next generation of
home improvement warehouses. Already we’ve built the
prototype, with stunning results. Wider aisles, clearer signage
and brighter display areas have won praise from customers.
Product selection has been scrutinized to ensure that Lowe’s
offers an adequate supply of products at each price point.
Although the average age of our large store base is
relatively young, Lowe’s— like all successful retailers—
thrives on continuously improving product presentation.
Therefore, as we constantly test new programs and
remerchandise product sets, we’ll roll-back to our existing
store base those programs that are experiencing wide-
spread customer acceptance.
Responding to Our Customers – A Promise
Lowe’s has a solid foundation in place, with sound
plans for a vibrant and prosperous future. Already we have
watched some of these plans become reality, and we are
excited by the results.
The focal point of all our plans, however, is our
customers. As Lowe’s advances into the 21st century, our
dedication to the customer remains undeterred. Whether
serving customers in the stores of today or with the products
of tomorrow … on-line or in-store … Lowe’s is ready to
break away, to lead home improvement into the future it has
helped to predict and create.