American Airlines 1997 Annual Report Download - page 17

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15
destinations in the Caribbean and the continental United States.
While our hubs are the backbone of the domestic system,
we have also been increasing the number of city pairs in which
we offer point-to-point service. In addition to our long-estab-
lished transcontinental services — which continue to do very
well — we have in recent months launched new or increased
nonstop service in several non-hub domestic markets, includ-
ing New York - Fort Lauderdale, Nashville - Los Angeles,
Austin, Texas - San Jose, Calif., and Boston - San Francisco.
American Eagle
American’s regional affiliate, AMR Eagle, is an important part
of our network. American Eagle’s primary mission is to carry
passengers from nearby cities to our hubs for connections to
points served by American.
1997 was an important year for AMR Eagle for several
reasons. In addition to reaching a new pilot agreement and
ordering 67 new regional jets, American Eagle carried its 100
millionth passenger since beginning its operations in 1984.
During the year, American Eagle also retired the last of its
Shorts 360s and ordered 12 Super ATRs. This fleet simplifica-
tion will improve aircraft utilization and reduce costs; the
substitution of larger aircraft will increase capacity and facili-
tate a focus on high-yield markets.
American Eagle also completed the first phase of renova-
tion at its Chicago O’Hare ‘G’ Concourse, adding 20 specially
designed jetbridges to provide completely covered boarding
If anyone knows about
customer service and
customer loyalty, it’s
Stanley Marcus, chair-
man emeritus of
Neiman Marcus. We’re
proud that in 1997,
Mr. Marcus, 92, flew
more than 53,000
miles on American. He
has more than 1.8 mil-
lion lifetime miles
on American
and Ameri-
can Eagle.