American Airlines 1997 Annual Report Download - page 32

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In 1997, AMR’s third major business segment, the
Management Services Group (MSG), produced pre-tax earn-
ings of $55 million, and a pre-tax margin of 9 percent. The
largest MSG group, AMR Global Services, manages five operat-
ing units, including AMR Services, AMR Combs, AMR Global
Logistics, TeleService Resources, and AMR Training Group.
During the year, AMR sold a sixth operating unit, Data
Management Systems (DMS), which provides data capture
and document management services to companies like
American Airlines. While DMS has been successful, and while
American will continue to be a client, the airline industry’s
trend toward electronic ticketing leads us to believe that the
business of capturing information from paper tickets will be
less robust in the future.
AMR Services provides a full range of aviation services,
including ramp, passenger, and cargo handling functions, as
well as aircraft and equipment maintenance, fueling, general
sales representation, flight dispatch and management services
for more than 200 airlines and airport authorities at approxi-
mately 65 locations throughout North America, Europe, and
Asia. In 1997, the company’s cargo-handling operations in
France and at Kennedy Airport in New York received ISO 9002
quality control certifications. That designation makes AMR
Services the first cargo-handling company to be certified at both
Paris airports and in the United States.
M ANAGEM ENT SERVI CES GROUP
30
The Port Authority of
New York and New
Jersey has recognized
Ve rdia Noel for out-
standing work managing
airport information
booths. Hers is one of
many successes at AMR
Global Services, which
provides airline and air-
port services, call center
management, general
aviation, logistics
management
and training.