Humana 1999 Annual Report Download - page 11

Ultimately, all these elements —
progress in instituting accountability,
spreading excellence company-wide
through the adoption of best
practices, connecting to the Internet
to save money and make us hassle-
free to our key external audiences,
and becoming market-centric —
lead to trust. We are dedicated to
becoming the most trusted name in
health solutions. We believe we will
earn and keep that trust as all our
17,000 associates are trained in, and
increasingly embody, this philosophy.
Within the company’s functional
areas, Humana leaders are paving the
way for the fulfillment of our vision.
They are widely recognized in their
fields of expertise and have already
attained a high level of trust from
their peers and colleagues. Among
many examples are:
Kathy A. Augustian-Hinkfuss,
vice president, customer service and
operations, small group division.
Ms. Augustian-Hinkfuss brings 14
years of leadership experience to her
role as head of our Green Bay and
Madison, Wisconsin service centers.
After a successful career as a
licensed practical nurse, she has
distinguished herself as a process
engineer for Humana’s small group
operations. Among her achieve-
ments are the implementation of
programs in claims management,
medical management and transplant
management within our Wisconsin
operations. She is a member of the
International Customer Service
Association and an energetic
advocate for managed care in
appearances before governmental
organizations and civic groups
in Wisconsin.
John M. Bertko,
vice president of actuarial
consulting.
A 1999 addition to Humana's staff,
Mr. Bertko is widely respected by
HCFA and rating agencies for his
acumen in developing premium and
capitation rates, conducting due
diligence for potential transactions
and in analyzing physician contracts
and claims reserves. He is a former
board member and vice president,
as well as a current member, of the
American Academy of Actuaries, a
Fellow of the Society of Actuaries
and a Fellow of the Conference of
Consulting Actuaries.
Jeffrey B. Bringardner,
vice president of large group
commercial sales.
Mr. Bringardner is central to the
leadership team charged with
transforming the large group
segment into a profitable growth
engine. He came to Humana when
the company acquired Employers
Health Insurance in 1995, where he
was assistant vice president of
corporate accounts, the large-group
and self-funded segment of the
company. In recognition of his
large-group sales and managerial
expertise, Mr. Bringardner has been
appointed to the board of directors
of the Association of Private
Pension and Welfare Plans in
Washington, D.C.
Bruce J. Goodman,
senior vice president and chief
information officer.
Mr. Goodman is an innovator and
the primary architect of Humana's
enterprise-wide electronic business
strategy. He is the former chief
executive officer of C2K Technology
Partners, providing high-level
information technology consulting
services with an emphasis on
Web-based applications and systems
integration. Previously, as chief
executive officer of Prudential
Service Company, he directed shared
services for all of Prudential's
businesses nationwide, managing
2,800 employees in 20 locations
throughout the U.S. and overseeing
a $650 million annual budget.
Heidi S. Margulis,
senior vice president of
government affairs.
Ms. Margulis was recently appointed
to the HCFA Advisory Panel on
Medicare Education, in recognition
of her 15 years as Humana's
principal liaison to the agency and
as a measure of the esteem in which
she is held by many Washington
constituencies. She has served
actively on policy, advocacy and/or
strategic planning committees of
the American Association of Health
Plans, the Healthcare Leadership
Council, and the Business
Roundtable, as well as industry
advisory committees for the
National Association of Insurance
Commissioners and the National
Association of Managed Care
Regulators.
Sidney W. Morgan,
vice president, service center
operations, Jacksonville.
Mr. Morgan's success in fostering
process improvement and personal
accountability brought significant
gains in efficiency and member
satisfaction when he headed
Humana's San Antonio Service
Center during the past year. His
current appointment took effect in
January. A member of the
18 19
Humana President and
Chief Executive Officer Michael B.
McCallister made two key
appointments to his staff in early
2000. Kenneth J. Fasola, senior vice
president of the Small Group
Division, was appointed chief
operating officer of that division.
James E. Murray, senior vice
president and chief financial officer,
was named chief operating officer of
the Health Plan Division. Both
served with Mr. McCallister in the
Office of the Chairman from August
1999 through January 2000.
Humana’s leadersare recognized in their fields.
James E. Murray
Chief Operating Officer
Health Plan Division
John Bertko
Actuarial Consulting
Kathy Augustian-Hinkfuss
Small Group Division
Jeff Bringardner
Large Group Sales
Bruce Goodman
Information Technology
Heidi Margulis
Government Affairs
Sidney Morgan
Jacksonville Service Center
Bruce Perkins
National Contracting
Dr. Richard Vance
Population Health Improvement
Kenneth J. Fasola
Chief Operating Officer
Small Group Division
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