Humana 1999 Annual Report Download - page 12

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International Customer Service
Association and the Society of
Consumer Affairs Professionals in
Business, Mr. Morgan is a former
instructor at the University of
California-Davis’ extension campus,
where he taught courses in
member/physician services and
member retention.
Bruce D. Perkins,
senior vice president of
national contracting.
A long-time Humana executive with
extensive hospital management as
well as HMO contracting experience,
Mr. Perkins is the ideal executive to
lead the newly acquired ChoiceCare
Network. Its 330,000 physicians and
2,500 hospitals make it the
second-largest medical network in
the country, and gives Humana vast
potential for expanding our
small-group business as well as
multi-market solutions for our
large-group business. Mr. Perkins
led the successful development of
Humana’s hospitalists program,
which has been widely emulated
within the managed care industry.
Richard P. Vance, M.D.,
vice president of population
health improvement.
Under Dr. Vance’s leadership our
disease management programs —
notably the HumanaHealth
Advanced Care Partners program,
for members with multiple
conditions — have produced
excellent clinical results that have
improved quality for our most
vulnerable members. His efforts and
those of his staff garnered Humana
“the best” rating in a survey of
disease-management vendors
conducted by Disease Management
News magazine. A similar survey
resulted in best-in-the-industry
accolades from the Disease
Management Purchasing
Consortium.
When David A. Jones and
Wendell Cherry founded our
company in 1961, they were
dedicated to making it the best.
We are pleased to report that
commitment continues at
Humana. It is embodied in our
“blueprint for the future,” which
emphasizes technology as a
fundamental component of our
future operating model; the
need to change our medical
management process; and the
imperative of staying focused on
our current operations while
building a totally electronic
future operating model. This
blueprint lays the foundation for
our re-establishment as a growth
company. Our commitment to
this blueprint, and our ability to
carry it out, will bring us the
trust we seek to fulfill our vision.
20
Only by being the bestcan we achieve our vision.
T H AT’S WHY
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