APC 2005 Annual Report Download - page 67

65
Business Review
Suppliers
Schneider Electric takes sustainable development
issues into account when selecting suppliers. We
encourage them and their subcontractors to join the
Global Compact. At the beginning of 2005, we made
5% of our purchases from Global Compact support-
ers, compared with a long-term target of 60%. The
percentage rose to 12% at the end of the year.
By asking suppliers to meet our direct requirements
and make a public commitment to the UN, we are
exposing our partners to the challenges of sustain-
able development.
Customers
Commercial excellence is a key priority for us.
Between 2005 and 2008, we intend to increase the
number of very satisfied customers by 30% and halve
the number of dissatisfied customers under our new2
Company Program.
In 2005, we published our first sales policy guide for
our Country Organizations, and sales and marketing
managers.
We also created a Sales and Marketing Institute with-
in Schneider Electric University to develop commer-
cial excellence among our team members. More than
2,000 sales and marketing staff took part in the Insti-
tute’s programs during the year.
Planet & Society barometer
Donate 1 million worth of Schneider Electric
equipment.
Ensure that 90% of our sites have a lasting
commitment with the Schneider Electric Foundations in
the area of youth opportunities.
Planet & Society barometer
Make 60% of total purchases from suppliers who
support the Global Compact.
Ratings and indices
ASPI Eurozone
®
The Advance Sustainable Performance Indices’ Euro-
zone listing tracks the financial performance of 120
leading euroland sustainability performers from the
DJ Euro Stoxx benchmark financial universe. Schnei-
der Electric has been included since 2001. Vigeo rat-
ings are used to select the listed stocks, in keeping
with ASPI Eurozone®guidelines.
Investor-solicited rating – January 2005.
Market sector: Electrical components and equipment.
(Companies in panel sector: 10).
Ethibel Investment Register
Schneider Electric was included in the Ethibel Invest-
ment Register in 2005. This reference for socially
responsible investing is used by a growing number of
European banks, fund managers and institutional
investors.
Ethibel offers two products based on its register: the
Ethibel Label and the Ethibel Sustainability Index.
By selecting sustainable development leaders, these
indices combine good financial performance with pos-
itive community impact. Ethibel’s research model
takes into account sustainable development and
involvement of stakeholders, two critical components
of corporate social responsibility.
Dow Jones Sustainability Indices
After being selected for the first time in 2002, Schnei-
der Electric was included in 2005 in the Dow Jones
Sustainability Index World and the Dow Jones Sus-
tainability Index Stoxx (for Europe). This family of
indices bases its decisions on research provided by
Sustainable Asset Management (SAM), an independ-
ent asset manager headquartered in Switzerland.
Criteria Rating Rating Score
(min -- / max ++) April 2003 January 2005 January 2005
Human Resources ++ + 52
Environment + + 48
Customers & Suppliers + ++ 61
Corporate Governance = = 48
Community Involvement ++ + 63
Human Rights N / A + 59
Score scaling: 0 to 100
Human
Resources
Environment Customers
& Suppliers
Corporate
Governance
Community
Involvement
Human
Rights
Max. sector Min. sector Schneider Electric
Benchmark: company / industry sector
0
25
50
75
100
In France, the Foundation launched an information
campaign on volunteer vacations. Through an agree-
ment with the Planète Urgence association, the Foun-
dation offers employees the opportunity to do volun-
teer work during their vacations, with two- to three-
week missions in Cameroon, Madagascar, Indonesia
and Nepal.