American Express 2011 Annual Report Download - page 14

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And, last but not least, I thank our Board of Directors, a remarkable group of
business leaders who have guided our company’s success and transformation
with a commitment to serving the best interests of ourshareholders.
Over the past decade, I’ve witnessed some great highs and lows–from
September11, to the economic boom times that would follow, onward to the
financial crisis and the recent recovery. Through it all, American Express not
only persevered but grew stronger. Still, I believe our best is yet tocome.
I look forward to continuing our journey and realizing our company’s
greatpotential.
Sincerely,
KENNETH I. CHENAULT
Chairman & CEO
American Express Company
February 24, 2012
To Our Shareholders
Investments and
Eciency
Our Transformation
The Digital
Convergence
A Challenging
Environment
Thank You
AMERICAN EXPRESS COMPANY
12