Charter 2015 Annual Report Download - page 23

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• Spectrum TV App on Immobile Devices. Charter launched the Spectrum TV App on Roku devices in 2015. This
application enables all Charter video customers with a Roku device to watch live linear programming via the Spectrum
TV App.
• Spectrum Guide®. In certain markets, we have launched Spectrum Guide®, a network or “cloud” based user interface
with a similar look and feel of the Spectrum TV App. Spectrum Guide® is designed to enable our customers to enjoy a
common user interface with a state-of-the-art video experience on all of our existing and future set-top boxes. Spectrum
Guide® was initially introduced in 2014 and we plan to continue to deploy and enhance this technology in 2016.
Internet Services
In 2015, residential Internet services represented approximately 31% of our total revenues. Approximately 96% of our estimated
passings have available DOCSIS 3.0 wideband technology, allowing us to offer our residential customers multiple tiers of Internet
services with download speeds of up to 100 Mbps, and up to 120 Mbps in certain markets. Since going all-digital, our base Internet
download speed offering is 60 Mbps, and 100 Mbps in certain markets. Our Internet portal, Charter.net, provides multiple e-mail
addresses. Finally, Charter Security Suite is included with our Internet services and, upon installation by customers, provides
protection from computer viruses and spyware and parental control features.
Accelerated growth in the number of IP devices and bandwidth used in homes has created a need for faster speeds and greater
reliability. Charter is focused on providing services to fill those needs. Charter offers an in-home WiFi product permitting customers
to lease a high performing wireless router to maximize their wireless Internet experience. In 2015, in anticipation of new geographies
and offered commitments in the TWC Transaction and Bright House Transaction, Charter launched an out-of-home WiFi service
(“Spectrum WiFi”) in four market areas permitting Internet customers to access the Internet at designated "hot spots" within a
particular market. This service is available at no charge to our Internet customers.
Voice Services
In 2015, residential voice services represented approximately 6% of our total revenues. We provide voice communications services
using VoIP technology to transmit digital voice signals over our network. Our voice services include unlimited local and long
distance calling to the United States, Canada and Puerto Rico, voicemail, call waiting, caller ID, call forwarding and other features
and offers international calling either by the minute or through packages of minutes per month. For Charter voice and video
customers, caller ID on TV is also available in most areas.
Commercial Services
In 2015, commercial services represented approximately 12% of our total revenues. Commercial services offered through Spectrum
Business, include scalable broadband communications solutions for businesses and carrier organizations of all sizes such as Internet
access, data networking, fiber connectivity to cellular towers and office buildings, video entertainment services and business
telephone services.
• Small and Medium Business. Charter offers basic coax service primarily to small (1 - 19 employees) and medium (20
- 199 employees) businesses similar to our residential offerings. Spectrum Business includes a full range of video
programming tiers and music services and coax Internet speeds of up to 100 Mbps downstream, 200 Mbps in certain
markets, and up to 7 Mbps upstream in its DOCSIS 3.0 markets. Spectrum Business also includes a set of business cloud
services including web hosting, e-mail and security, and multi-line telephone services with more than 30 business features
including web-based service management.
• Enterprise Solutions. Charter offers fiber or complex services to medium and large (200+ employees) businesses
including fiber Internet with symmetrical speeds of up to 10 Gbps and voice trunking services such as Primary Rate
Interface (“PRI”) and Session Initiation Protocol (“SIP”) Trunks which provide higher-capacity voice services. Charter
also offers Metro Ethernet service that connects two or more locations for commercial customers with geographically
dispersed locations with services up to 10 Gbps. Metro Ethernet service can also extend the reach of the customer's local
area network (“LAN”) within and between metropolitan areas. In addition to the above, Charter offers large businesses
with multiple sites more specialized solutions such as custom fiber networks and Metro and long haul Ethernet. Charter
also offers high-capacity last-mile data connectivity services to wireless and wireline carriers, Internet Service Providers
(“ISPs”) and other competitive carriers on a wholesale basis.