Lowe's 2002 Annual Report Download - page 13

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Please find page 13 of the 2002 Lowe's annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Technology is helping to improve service levels by helping
employees better assist customers with special orders. Electronic
catalogs connect directly with manufacturers to speed orders,
eliminate errors and confirm delivery dates. And, new systems
are making it easier than ever to order custom windows, doors
and other millwork.
Lowe’s is in constant pursuit of perfection when it comes to
service. Employees are held to a high standard, and they rise to
the occasion. Throughout the store, well-trained employees are
on hand, ready and willing to help our customers and answer
any questions that may arise.
At Lowe’s, service is the number one priority. We expect and
require our employees to demonstrate their commitment to
exceed our customers’ expectations every day and instill the
trust that makes Lowe’s their first choice in home improvement.
From the family tackling their first
home improvement project to the
most experienced commercial business customer,
Lowe’s employees are there
—
sharing
their expertise and striving to exceed customer
expectations every hour of every day.
EXCEED