Lowe's 2009 Annual Report Download - page 12

Download and view the complete annual report

Please find page 12 of the 2009 Lowe's annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 56

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56

10
WHY LOWE’S?
Service
Our more than 238,000 customer-
focused employees are committed to
delivering great service to the approxi-
mately 15 million customers who shop
our stores weekly for their home
improvement needs. Our knowledge-
able and engaged employees are a
competitive advantage, and the great
service they provide is a key diff erenti-
ator from the competition. Our service
scores, measured by customer surveys,
continue to improve as we remain
committed to our goal of providing
the best service in the industry.