eBay 2012 Annual Report Download - page 121

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eBay Inc.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)
The following table summarizes the restructuring reserve activity during the year ended December 31, 2012:
2009 Customer Service Consolidation
In 2009, we began the consolidation of certain customer service facilities in North America and Europe to streamline our operations and
deliver better and more efficient customer support to our users. We completed these activities during the first quarter of 2011. The consolidation
impacted approximately 1,000 employees. In connection with the consolidation, we incurred total costs of approximately $47 million , primarily
related to employee severance and benefits, of which $21 million was incurred in 2010. These restructuring costs are presented in general and
administrative expenses on the consolidated statement of income.
The following table summarizes by segment the restructuring costs recognized during the years ended December 31, 2010:
F-27
Severance and
Benefits
Other
Total
(In millions)
Accrued liability as of January 1, 2012
$
—
$
—
$
—
Charges
30
1
31
Payments
(10
)
—
(
10
)
Non-cash settlements
—
(
1
)
(1
)
Accrued liability as of December 31, 2012
$
20
$
—
$
20
Employee Severance
and Benefits
Facilities
Total
(In millions)
Marketplaces
$
19
$
3
$
22
Payments
(1
)
—
(
1
)
$
18
$
3
$
21