Charter 2012 Annual Report Download - page 6

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performance
and
reduce
service
failures,
and
migrating
our
customer
base
to
all-digital.
The
second
area
of
focus
is
improving
our
products
and
features.
Current
initia-
tives
include
the
development
of
a
cloud-
based
user
interface
and
search
services
that
give
customers
more
purchasing
flexi-
bility.
We
are
also
developing
a
live
stream-
ing
capability
that
enables
customers
to
access
content
from
smart
devices.
Operations
and
customer
care
improvements
will
also
continue
in
2013,
particularly
as
the
organizational
and
process
changes
we
made
in
2012
take
hold.
We
are
moving
in
the
right
direction
on
many
fronts,
and
continue
to
improve
the
service
we
deliver
to
our
customers.
Finally,
we
are
focused
on
driving
commercial
growth
using
the
product,
service,
and
network
improvements
that
we
have
accelerated
throughout
our
business.
We
have
achieved
a
great
deal
in
a
short
period
of
time.
I
want
to
extend
my
sincere
thanks
to
Charter’s
nearly
18,000
employees
for
embracing
the
change
with
enthusiasm
and
energy.
I
also
want
to
thank
the
more
than
five
million
Charter
customers
throughout
the
country
and
our
supporters
in
the
investment
community.
Our
goal
is
to
continue
to
improve,
rewarding
our
customers,
employees,
and
shareholders
with
the
additional
value
we
create.
Best
regards,
Thomas
M.
Rutledge
President
and
Chief
Executive
Officer
Charter
February
22,
2013
2012
Annual
Report
4
“ ”
WE HAVE ACHIEVED A GREAT DEAL
IN A SHORT PERIOD OF TIME
29. 9
29.1
28.1
201220112010
TRIPLE PLAY PENETRATION
(PERCENT)
Represents
residential
customers
receiving
all
three
Charter
service
offerings
as
a
%
of
residential
customer
relationships.