Windstream 2014 Annual Report Download - page 122

F-6
The following table reflects the consolidated operating metrics of Windstream Holdings as of December 31:
(Thousands) 2014 2013 2012
Business Operating Metrics:
Customer locations
Enterprise 217.9 210.4 204.6
Small business 357.8 395.3 430.7
Total customer locations (a) 575.7 605.7 635.3
Total business customers 351.7 388.3 417.6
Carrier special access circuits 81.9 100.1 107.2
Consumer Operating Metrics:
Voice lines 1,614.6 1,722.3 1,841.9
High-speed Internet 1,131.6 1,170.9 1,214.5
Digital television customers 385.3 402.3 426.1
Total consumer connections 3,131.5 3,295.5 3,482.5
(a) Business customer locations include each individual customer location to which we provide service and exclude carrier
special access circuits. Business customer locations are segmented between Enterprise locations which represent customer
relationships that generate $750 or more in revenue per month and Small business locations which represent customer
relationships that generate less than $750 in revenue per month.
A detailed discussion and analysis of our consolidated operating results is presented below.
Enterprise and Small Business Service Revenues
Enterprise and small business service revenues include revenues from integrated voice and data services, advanced data and
traditional voice and long-distance services provided to enterprise and small business customers. We expect enterprise and small
business service revenues to be favorably impacted by increasing demand for integrated data and voice services, multi-site
networking and data center services.
We experience competition in the enterprise and small business channel primarily from other carriers, including traditional telephone
companies and competitive providers. Cable companies are also a source of competition, primarily for small business customers,
but they have begun to compete for larger customers by expanding their product and sales capabilities.
For the year ended December 31, 2014, total business locations decreased by approximately 30,000 or 5.0 percent compared to
29,600 or 4.7 percent, during 2013. Our growth in enterprise customer locations is outpaced by losses in small business customer
locations, primarily due to business closures and competition from cable companies. However, our enterprise locations are driving
growth in overall revenue through sales of integrated voice and data services, data center and managed services, and advanced
data services such as multi-site networking.
While opportunities for growth from enterprise and small business services continue, competition as well as general economic
conditions may impact future revenue growth. In addition, traditional business voice and long-distance service revenues continue
to decline due to competition and migration to more advanced integrated voice and data services.