Lowe's 2000 Annual Report Download - page 18

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We’re expanding our vision.
At Lowe’s, we’re keeping our promise of Improving Home Improvement. Our innovative new con-
cepts in home improvement retailing are not only attracting new customers from previously untapped
markets, they’re keeping our present customers coming back, time after time.
Our product knowledge is unmatched. Our superior customer service skills continue to elevate our
position among our retail and commercial customers. And most importantly, the tools and processes
we continue to perfect will help us serve customers better — and continue to drive our growth. In
2001, our strategy goes far beyond our preferred product selection and everyday low prices. Our 21st
century strategy involves identifying and leveraging new opportunities and focusing on geographic
expansion. By seizing these crucial opportunities as they present themselves, Lowe’s continues
to build on our previous successes for the good of our shareholders, employees, customers and the
communities in which we operate.