Lowe's 2000 Annual Report Download - page 9

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Lowe’s Companies, Inc.
7
America is focusing
on home improvement.
From the oldest ranch house to the newest mansion, every home is a work in progress. Maintenance
is essential. Practical upgrades are invaluable. Repair is inevitable. And there’s nothing like a well-planned
expansion project to accommodate a growing family. As perfect as a house may be, though, homeowners
know that there’s always a way to make things better.
It’s the same with Lowe’s.
We celebrate when we enter a new market. We rejoice when customers tell us how Lowe’s has
helped them successfully complete a project. But most of all, we anticipate the next project, because
we know that as long as we remain focused on satisfying our customers’ home improvement needs, our
opportunity for future growth is assured.
Lowe’s has raised the bar for customer satisfaction by providing quality products at competitive
prices supported by expert advice for everyone from Do-It-Yourselfers to our fast-growing market of
Commercial Business Customers. We serve our customers through multiple channels — in any of
our stores nationwide, via telephone, fax, or online at the new and improved lowes.com site. These
multiple points of contact give our retail and commercial customers the flexibility to browse and buy
at their convenience, making Lowe’s their preferred home improvement source.