Lowe's 2003 Annual Report Download - page 19

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Investing in our future. We see tremendous opportunity ahead for Lowe’s. Our expansion continues with 140
stores planned for 2004 and 150 planned for 2005. And we will continue to work toward growth within our existing product
categories to gain market share in the highly fragmented home improvement marketplace.
Our technology continues to evolve to meet the ever-changing needs of our growing customer base, and we will continue
to seek opportunities to serve our customers more efficiently and more effectively, furthering our vision to be our customers’
first choice for home improvement.
As ENERGY STAR®retail partner of the year, FORTUNE®magazine’s Most Admired Specialty Retailer and a supporter
of numerous nonprofit organizations and programs across the country, we take our responsibilities as a corporate citizen
seriously. We look forward to continuing to be good neighbors and socially responsible citizens, adding jobs in our
communities, and lending a helping hand where it’s needed.
We continue to define new opportunities for Lowe’s as the home improvement landscape continues to evolve, but there is
one thing that will not change … our unwavering focus on serving our customers, making sure they each know they are Lowe’s
most important customer.
2003 ANNUAL REPORT 17
“Where you want it.”
With 130 new stores in 2003, we are continuing to meet
our customers where they live. And convenience goes
beyond adding new stores. It continues both inside and
outside of our stores with online shopping services,
computer project design, convenient credit options and
delivery services available seven days a week.
“When you want it.”
With a state-of-the-art distribution and logistics network
that can replenish merchandise quickly, our customers find
well-stocked shelves with the products they need when they
need them, in the right quantities for their jobs.