RBS 2015 Annual Report Download - page 8

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Please find page 8 of the 2015 RBS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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5
Doing more with our customers
We are investing to win their loyalty and more of their business
Highly qualified & engaged people Better service
More efficient distribution Better products
3.7 million mobile
app users in UK,
+27% on 2014
50% of branch network
now modernised, including
322 branches in 2015
Reward account; 3% back
on household bills with £3
a month account fee
One of the 1st UK
banks to offer the
Help to Buy: ISA
~5,500 front line staff
completed certified banking
skills programmes with a
further ~11,000 enrolled
Higher quality
earnings from a
lower cost base
Number of mortgage
advisers +21%
Business current account
opening times halved
Employee
Engagement index
+6pt to within 3pt of
GFS Norm