Sprint - Nextel 2011 Annual Report Download - page 40

Table of Contents
The following table shows (a) our postpaid and prepaid ARPU and (b) our average rates of monthly postpaid and prepaid subscriber churn as of the end of each quarterly period
for the past twelve quarters.
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Quarter Ended
March 31,
2009 June 30,
2009 September 30,
2009 December 31, 2009 March 31,
2010 June 30,
2010 September 30,
2010 December 31, 2010 March 31,
2011 June 30,
2011 September 30,
2011 December 31, 2011
ARPU
Sprint platform:
Postpaid $ 58.28 $ 58.44 $ 57.84 $ 56.90 $ 56.88 $ 56.84 $ 56.80 $ 57.53 $ 58.52 $ 59.07 $ 60.20 $ 61.22
Prepaid $ 44.42 $ 40.29 $ 36.60 $ 17.90 $ 18.30 $ 20.38 $ 22.37 $ 24.16 $ 25.76 $ 25.53 $ 25.35 $ 25.16
Nextel platform:
Postpaid $ 49.66 $ 49.97 $ 49.41 $ 48.33 $ 47.34 $ 46.88 $ 46.08 $ 44.74 $ 44.35 $ 43.68 $ 42.78 $ 41.91
Prepaid $ 27.71 $ 32.38 $ 34.47 $ 35.98 $ 35.67 $ 35.85 $ 34.54 $ 35.07 $ 35.46 $ 34.63 $ 35.62 $ 34.91
Total retail postpaid $ 56.07 $ 56.36 $ 55.85 $ 54.99 $ 54.89 $ 54.85 $ 54.78 $ 55.26 $ 56.17 $ 56.67 $ 57.65 $ 58.59
Total retail prepaid $ 31.34 $ 33.54 $ 34.69 $ 31.24 $ 27.49 $ 27.98 $ 27.62 $ 27.95 $ 28.39 $ 27.53 $ 27.19 $ 26.62
Monthly subscriber churn
rate(1)
Sprint platform:
Postpaid 2.07%
1.90% 2.11% 2.07% 2.14% 1.82% 1.91% 1.84% 1.78% 1.72% 1.91% 1.99%
Prepaid 6.21%
9.02% 9.10% 5.89% 5.07% 4.81% 4.06% 3.63% 3.41% 3.25% 3.43% 3.07%
Nextel platform:
Postpaid 2.81%
2.52% 2.38% 2.25% 2.21% 1.97% 2.00% 1.93% 1.95% 1.92% 1.91% 1.89%
Prepaid 7.04%
5.93% 6.37% 5.44% 6.34% 6.43% 6.97% 7.37% 6.94% 7.29% 7.02% 7.18%
Total retail postpaid 2.25% 2.05% 2.17% 2.11% 2.15% 1.85% 1.93% 1.86% 1.81% 1.75% 1.91% 1.98%
Total retail prepaid 6.86% 6.38% 6.65% 5.56% 5.74% 5.61% 5.32% 4.93% 4.36% 4.14% 4.07% 3.68%
(1) Churn is calculated by dividing net subscriber deactivations for the quarter by the sum of the average number of subscribers for each month in the quarter. For postpaid accounts comprising multiple
subscribers, such as family plans and enterprise accounts, net deactivations are defined as deactivations in excess of customer activations in a particular account within 30 days. Postpaid and prepaid churn
consist of both voluntary churn, where the subscriber makes his or her own determination to cease being a customer, and involuntary churn, where the customer's service is terminated due to a lack of
p
ayment or other reasons.