Charter 2006 Annual Report Download - page 2
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Please find page 2 of the 2006 Charter annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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creating value
Charter took important steps
to grow customer and stockholder
value in 2006. We aggressively rolled
out telephone and bundled service
offerings and enhanced our customer
service capabilities.
enhance
the customer experience
+ Quality service and choice
+ Networked to route customers
to best-suited agent for each call
+ Dedication to
continuous service and
care improvements
increase
bundled product sales
+ Provides value, convenience, and
savings to our customers
+ Increases customer retention,
satisfaction, and growth
+ Maximizes return
on investment
drive
telephone roll-out
+ Expanded availability to
60% of service area
+ Celebrated installation of our 500,000th
telephone customer in February 2007
+ Three-quarters of telephone customers
choosing the triple-play bundle of
cable television, high-speed Internet,
and telephone services