Lowe's 2006 Annual Report Download - page 19

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15
Business Of Improvement
Lowe’s continuously implements innovative tools
to better serve customers. Customers who shop
our stores expect to nd a wide selection of
products to complete their home improvement
projects at the best prices. The goal of our
Logistics and Distribution organization is to
improve service in our stores and protability.
In 2006, we increased our distribution investment and moved more
product through our 11 regional distribution centers (RDC) to provide
better service to our stores. In 2007, we plan to open two additional RDCs
to support our continued store growth. Our centralized distribution
network is a competitive advantage. We are able to react quickly and
eciently to meet customer demand, ensuring our stores are stocked with
the appropriate products at the right time.
Also, we continue to invest in systems to enhance productivity and
improve the shopping experience for customers. Our enhanced technology
solutions address customers’ changing preferences of how they like
to shop, from product research to how they complete their
transaction. Interactive tools on Lowes.com make planning
projects more convenient for customers. Our online buying
guides provide valuable product information, and
customers can use our design tools to plan their
perfect space. Project calculators are available
for cost estimates. For customers who prefer
to use self-check-out registers, they are
available in almost one-third of our
stores. In 2007, we will continue
adding self-check-out registers
to our stores. Also, our online gi registry is available
at www.Lowes.com that allows customers to register
for special occasions and projects.
With the assistance of dynamic labor management
tools, we strive to ensure each of our stores is appropri-
ately staed. Sales specialists are equipped with tools
to help customers with all aspects of their projects. Our
continued investments in distribution and technology
provide a solid foundation to grow our business.
C H N O L O G Y