Lowe's 2010 Annual Report Download - page 11

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LOWE’S 2010 ANNUAL REPORT 7
IT’S POSSIBLE TO…
TACKLE A COMPLEX
EXTERIOR PROJECT
WITH A SIMPLE
SOLUTION
We make it simple and easy to improve the outside of customers’
homes. Our knowledgeable employees have the tools and skills
necessary to help customers plan for and complete a wide
range of exterior projects for their homes, including windows,
doors, roofs, gutters, siding, decks and fences.
Many customers want the convenience to shop, obtain expert
advice, make selections and purchase from the comfort of their
homes – that’s where our more than 1,300 Project Specialist
Exteriors (PSE) come in. PSEs visit customers’ homes and
explore possibilities with them by discussing ideas and sharing
product samples. They also explain the installation process and,
if the customer is ready, provide a quote and complete the
transaction within the same visit.
Afterwards, Lowe’s follows up to schedule the installation and
keeps the customer up to date on the progress of the installation,
making a potentially overwhelming project a simple experience
for the customer.