Windstream 2013 Annual Report Download - page 103

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• Voice: Voice services consist of basic telephone services, including voice, long-distance and related features delivered over a
traditional copper line.
• Carrier services: Carrier services provide network bandwidth to other telecommunications carriers. These include special
access services, which provide access and network transport services to end users, and Ethernet transport up to 10 Gigabits
per second ("Gbps"). Carrier services also include fiber-to-the-tower connections to support the growing wireless backhaul
market.
In addition to the services offered above, we sell and lease customized communications equipment systems tailored specifically to our
business customers' needs. We also offer ongoing maintenance plans to support those systems.
Consumer
Our consumer services primarily consist of high-speed Internet, voice and video services. We are committed to providing high-speed
broadband and additional value-added services to our consumer base, as well as bundling our service offerings to provide a
comprehensive solution to meet our customers' needs at a competitive value.
Our consumer broadband services are described further as follows:
• High-speed Internet access: We offer high-speed Internet access with speeds up to 24 Mbps.
• Internet security services: Our Security Suite offers customers critical Internet security services, including anti-virus
protection, spyware blocking, file back up and restoration.
• Online backup services: Our online backup service allows consumers to back up and restore important files through the
Internet. Additionally, our backup services provide consumers with the ability to store and share files on network-based
storage devices. Files can be accessed from any computer with an Internet connection.
Consumer voice services include basic local telephone services, features and long-distance services. Features include call waiting,
caller identification, call forwarding, as well as various other offerings. We also offer a variety of long distance plans, including rate
plans based on minutes of use, flexible or unlimited long distance calling services.
We offer consumer video services primarily through a relationship with Dish Network LLC ("Dish Network"). We also own and
operate cable television franchises in some of our service areas. Our video offerings allow us to provide comprehensive bundled
services to our consumer base, helping insulate our customers from competitors.
We sell certain equipment to support our consumer high-speed Internet and voice offerings, including broadband modems, home
networking gateways and personal computers. We also sell home phones to support voice services.
Wholesale
We provide switched access services to long-distance companies and other local exchange carriers for access to our network in
connection with the completion of long-distance calls. We also receive compensation from wireless and other local exchange carriers
for the use of our facilities.
Certain Universal Service Fund ("USF") revenues are also included in our wholesale revenues. In addition, we supplement our
business services with wholesale offerings of voice and data carrier services to other communications providers and to larger-scale
purchasers of network capacity.
Other
Other revenues include USF surcharges and other costs passed through to our customers, certain consumer revenues in areas where we
no longer offer new service, and other miscellaneous revenue streams.