Charter 2011 Annual Report Download - page 18

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• High Definition Television. HD television offers our digital customers certain video programming at a higher resolution
to improve picture and audio quality versus standard basic or digital video images. We have invested and continue to
invest in switched digital video (“SDV”) technology and simulcast to increase the number of HD channels offered.
• Digital Video Recorder. DVR service enables customers to digitally record programming and to pause and rewind live
programming. Multi-room DVR service permits customers to access and watch any of their video recordings on any
other connected television in the customer's home. Charter customers also have the ability to program their DVR's
remotely via a website. In early 2011, we entered into an agreement with TiVo to develop software code and allow for
the deployment of TiVo enabled set top boxes in our markets. The product utilizes the TiVo user interface and a hybrid
platform that leverages traditional cable and next generation IP technologies. We have deployed a version of the TiVo
product in our Fort Worth, Texas market and are working with TiVo to actively field test the TiVo product in several other
markets with our employees. Charter does not expect that testing to be completed in time for it to fully launch TiVo
across the enterprise by the end of the second quarter as previously projected.
• Online. Online video offers our customers the ability to watch traditional TV content over the Internet from any Internet
connection in the United States once they are authenticated as a Charter customer. In 2011, Charter added content from
HBO Go, Max Go, BTN2Go ("Big Ten Network") and from popular Turner networks to its Online offerings. Charter
intends to expand its Online capabilities and to continue to add content in 2012. We also offer a free search and discovery
tool which organizes video content already available online through Charter.net such as HBO Go and EPIX with online
content from sites such as Netflix, Amazon and Hulu into a single online directory which, we believe, makes it easier for
customers to find what they want regardless of the source.
Internet Services
In 2011, residential Internet services represented approximately 24% of our total revenues. We completed the roll out of DOCSIS
3.0 to 93% of our homes passed in 2011, allowing us to offer several tiers of Internet services with speeds up to 100 megabytes
per second download to our residential customers. Our Internet services also include our Internet portal, Charter.net, which provides
multiple e-mail addresses, as well as variety of content and media from local, national and international providers including
entertainment, games, news and sports. We also offer home networking gateways to our Internet customers permitting our
customers to wirelessly connect up to five devices within a home. Charter launched its Cloud Drive product in 2011 which provides
for on-line storage and back up of customer files and permits customers to access such files remotely at anytime.
Accelerated growth in the number of IP devices and bandwidth used in homes has created a need for faster speeds and greater
reliability. Charter is focused on providing services to fill those needs. In 2011, we focused on promoting and leveraging our
structural broadband advantage to create new customer relationships. Charter's Internet service received top rankings from PC
Magazine and high marks from the FCC in speed testing in 2011.
Telephone Services
In 2011, residential telephone services represented approximately 12% of our total revenues. We provide voice communications
services primarily using VoIP technology to transmit digital voice signals over our systems. Charter Telephone includes unlimited
nationwide and in-state calling, voicemail, call waiting, caller ID, call forwarding and other features. Charter Telephone® also
provides international calling either by the minute or in a package of 250 minutes per month.
Commercial Services
In 2011, commercial services represented approximately 8% of our total revenues. Commercial services offered through Charter
Business, include scalable broadband communications solutions for businesses and carrier organizations of all sizes such as Internet
access, data networking, fiber connectivity to cellular towers and office buildings, video entertainment services and business
telephone services.
• Small Business. Charter offers small businesses (1 - 19 employees) services similar to our residential offerings
including a full range of video programming tiers and music services, coax Internet speeds up to 100 Mbps
downstream and up to 5 Mbps upstream in its DOCSIS 3.0 markets, a set of business cloud services including web
hosting, e-mail and security, and multi-line telephone services with a rich set of more than 30 business features
including web-based service management.