Charter 2011 Annual Report Download - page 7
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5Building Momentum
➥
Transform the Customer Experience
■ Embody a customer-centric culture
■ Simplify pricing & packaging
■ Continue to improve service reliability
■ Support “None or One” commitment with a service guarantee
Leverage Our Internet Superiority
■ Expand speed superiority and build reliability leadership
■ Leverage product advantage and bundle value to grow
customer relationships
■ Expand in-home Wi-Fi customer base and installation and
support capabilities
Aggressively Drive Growth in Our Commercial
Services Business
■ Drive aggressive sales effort and capture share
■ Expand and enhance product offerings
■ Continue to invest capital for growth
Change the Dynamic in Our Video Business
■ Continue to launch new products and add content
■ Drive advanced services penetration
■ Build foundation for next-generation IP TV
2012 Strategic Priorities
➥