Charter 2011 Annual Report Download - page 4

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I joined Charter in February 2012. In my short time here I’ve been impressed with the
Company’s strong commitment to customers, solid strategy and effective teamwork.
Charter has a robust network, capable of delivering a quality customer experience today,
with the flexibility to add the communications and entertainment services of tomorrow.
All of these attributes contributed to Charter’s successes in 2011. The shift to a customer-
centric company began with the rollout of a wave of programs to transform the customer
experience, building the foundation for earning the role as trusted advisor to our custom-
ers. Investments to upgrade the network to provide even faster speeds through DOCSIS
3.0 and increase capacity for high-definition (HD) and video-on-demand choices through
switched digital video technology were essentially completed as of year-end.
As the fourth largest cable provider in the United States, Charter continuously adds valuable
new content, capabilities and devices on which our customers can enjoy video entertain-
ment. This past year we significantly increased the number of HD channels available
and added exciting new content. The distinction between television and the Internet is
becoming less clear, and we’re providing our customers with the capability to choose
how, where and when to enjoy their favorite movies and shows. Customer choice,
preferences and ease of use drive our new product offerings, including a unique online
search and discovery feature, which organizes online content from Charter and other
popular online content into a single directory on Charter.net.
Charter is widely recognized for its superior Internet service, including top rankings by
multiple independent agencies and service providers. And with a growing number of
connected devices in homes today, our in-home Wi-Fi service is growing in popularity.
Rounding out our residential products, our phone service includes the latest in features,
including online integration. Through these capabilities and those to come in 2012 and
beyond, Charter is becoming the communications and entertainment solutions provider
in our customers’ homes.
Charter Communications, Inc. 2011 Annual Report2
Dear Shareholders,
➥
Superior
Internet
Product
Ranked fastest
ISP nationwide
in 2011 by
PC Magazine.
Earned top ranking
for movie streaming
among cable and DSL
providers by Netflix
three consecutive
times in 2011.
Our Mission
Drive growth and increase shareholder value by delivering
simple, customer-oriented communications and entertainment
solutions to consumers and businesses.