Ford 2013 Annual Report Download - page 151

Download and view the complete annual report

Please find page 151 of the 2013 Ford annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 152

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152

Ford Motor Company | 2013 Annual Report 149
For more information visit www.annualreport.ford.com
Customer Services Operations Customer Assistance
Service
A total service experience for Ford, Lincoln and Mercury owners
available only at Ford and Lincoln stores — designed to deliver
customer satisfaction and loyalty
• Parts engineered to Ford Motor Company specifications
• Technicians trained and certified specifically on Ford, Lincoln
and Mercury vehicles
• One-stop service for all vehicle maintenance and repair needs
Locate Ford and Lincoln Dealer
Service at:
FordOwner.com
LincolnOwner.com
Order Genuine Ford parts at:
FordParts.com
Quick Lane Tire & Auto Center
Ford Motor Company’s all-makes quick service brand, successfully
occupies a unique niche in the marketplace by offering customers
“fast and dependable auto service”. Fast comes in the form of
all-makes-all-models service capabilities, no-appointment-
necessary, service while you wait, evening and weekend hours,
and competitive prices. Dependable comes in the form of
factory-trained technicians and quality Motorcraft parts.
Locate Quick Lane Tire & Auto
Center at: Quicklane.com
Ford Parts and Motorcraft
New and remanufactured parts recommended by Ford Motor
Company and available in Ford and Lincoln stores, Ford
authorized distributors and thousands of major retail and
repair locations
Order Motorcraft and Ford
Genuine Parts at:
FordParts.com
Ford and Lincoln Accessories
Wide variety of original and licensed accessories are available,
all designed to personalize Ford and Lincoln vehicles
Original and licensed accessories at:
accessories.ford.com
accessories.lincoln.com
Ford and Lincoln Extended Service Plan (ESP)
Provides comprehensive vehicle service contracts and
maintenance programs to support dealer and direct mail sales to
Ford, Lincoln, and competitive-make owners
ESP
800.521.4144
FordOwner.com
LincolnOwner.com
Financial Services Operations Customer Assistance
Ford Motor Credit Company
• A leading automotive financial services company founded
in 1959
• Provides a wide variety of dealer and customer financing
products and services globally in support of Ford Motor
Company vehicle sales
• As of year-end 2013, Ford Credit was financing about 5,200 Ford
and Lincoln dealers and more than 3.8 million retail customers
around the world
800.727.7000
FordCredit.com
888.498.8801
LincolnAFS.com
Company Information
Automotive Brand Customer Assistance Automotive Brand Customer Assistance
800.392.3673
Ford.com
FordOwner.com
800.521.4140
Lincoln.com
LincolnOwner.com
LINCOLN
EXTENDED SERVICE PLAN
About the Company
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles
across six continents. With about 181,000 employees and 65 plants worldwide, the company’s automotive brands include Ford
and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding
Ford and its products worldwide, please visit www.corporate.ford.com.