Safeway 2002 Annual Report Download - page 10

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SERVICE
During the past five years,
Safeway has earned a reputation
for consistently delivering
superior customer service.
We believe we are the
clear service leader in the
supermarket industry. In
our stores, friendly
checkers, stockers and courtesy
clerks eagerly anticipate shoppers’
needs, while expert meat cutters, bakers
and deli clerks cheerfully accommodate
special requests. Behind the
scenes in our support operations,
our buyers negotiate deals on
the most popular national
brands, while experienced ware-
house order selectors skillfully
assemble product shipments to
the stores. The combined
efforts of every member of
the Safeway team support a
single overriding objective – to exceed
our customers’ expectations.
8SAFEWAY INC. 2002 ANNUAL REPORT
SERVICE