Sprint - Nextel 2012 Annual Report Download - page 47

Table of Contents
The following table shows (a) our average rates of monthly postpaid and prepaid subscriber churn as of the end of each quarterly period for the past
twelve quarters,
(b) our recapture of Nextel platform subscribers that deactivated but remained as customers on the Sprint platform, and (c) our postpaid and prepaid
ARPU as of the end of each quarter.
________
Quarter Ended
March 31,
2010
June 30,
2010
September 30,
2010
December 31,
2010
March 31,
2011
June 30,
2011
September 30,
2011
December 31,
2011
March 31,
2012
June 30,
2012
September 30,
2012
December 31,
2012
Monthly
subscriber
churn rate(1)
Sprint
platform:
Postpaid
2.14
%
1.82
%
1.91
%
1.84
%
1.78
%
1.72
%
1.91
%
1.99
%
2.00
%
1.69
%
1.88
%
1.98
%
Prepaid
5.07
%
4.81
%
4.06
%
3.63
%
3.41
%
3.25
%
3.43
%
3.07
%
2.92
%
3.16
%
2.93
%
3.02
%
Nextel
platform:
Postpaid
2.21
%
1.97
%
2.00
%
1.93
%
1.95
%
1.92
%
1.91
%
1.89
%
2.09
%
2.56
%
4.38
%
5.27
%
Prepaid
6.34
%
6.43
%
6.97
%
7.37
%
6.94
%
7.29
%
7.02
%
7.18
%
8.73
%
7.18
%
9.39
%
9.79
%
Total
retail
postpaid
2.15
%
1.85
%
1.93
%
1.86
%
1.81
%
1.75
%
1.91
%
1.98
%
2.01
%
1.79
%
2.09
%
2.18
%
Total
retail
prepaid
5.74
%
5.61
%
5.32
%
4.93
%
4.36
%
4.14
%
4.07
%
3.68
%
3.61
%
3.53
%
3.37
%
3.30
%
Nextel
platform
subscriber
recaptures
Rate(2):
Postpaid
15
%
17
%
23
%
28
%
27
%
27
%
27
%
39
%
46
%
60
%
59
%
51
%
Prepaid
11
%
16
%
21
%
25
%
27
%
21
%
21
%
25
%
23
%
32
%
34
%
50
%
Subscribers(3) :
Postpaid
88
85
114
137
124
113
103
168
228
431
516
333
Prepaid
137
204
270
296
260
171
141
152
137
143
152
188
ARPU
Sprint
platform:
Postpaid
$
56.88
$
56.84
$
56.80
$
57.53
$
58.52
$
59.07
$
60.20
$
61.22
$
62.55
$
63.38
$
63.21
$
63.04
Prepaid
$
18.30
$
20.38
$
22.37
$
24.16
$
25.76
$
25.53
$
25.35
$
25.16
$
25.64
$
25.49
$
26.19
$
26.30
Nextel
platform:
Postpaid
$
47.34
$
46.88
$
46.08
$
44.74
$
44.35
$
43.68
$
42.78
$
41.91
$
40.94
$
40.25
$
38.65
$
37.27
Prepaid
$
35.67
$
35.85
$
34.54
$
35.07
$
35.46
$
34.63
$
35.62
$
34.91
$
35.68
$
37.20
$
34.73
$
35.59
Total
retail
postpaid
$
54.89
$
54.85
$
54.78
$
55.26
$
56.17
$
56.67
$
57.65
$
58.59
$
59.88
$
60.88
$
61.18
$
61.47
Total
retail
prepaid
$
27.49
$
27.98
$
27.62
$
27.95
$
28.39
$
27.53
$
27.19
$
26.62
$
26.82
$
26.59
$
26.77
$
26.69
(1)
Churn is calculated by dividing net subscriber deactivations for the quarter by the sum of the average number of subscribers for each month in the quarter. For
postpaid accounts comprising multiple subscribers, such as family plans and enterprise accounts, net deactivations are defined as deactivations in excess of customer
activations in a particular account within 30 days. Postpaid and prepaid churn consist of both voluntary churn, where the subscriber makes his or her own
determination to cease being a customer, and involuntary churn, where the customer's service is terminated due to a lack of payment or other reasons.
(2)
Represents the recapture rate defined as the Nextel platform postpaid or prepaid subscribers, as applicable, that switched from the Nextel platform during each period
but activated service on the Sprint platform over the total Nextel platform subscriber deactivations in the period for postpaid and prepaid, respectively.
(3)
Represents the Nextel platform postpaid and prepaid subscribers, as applicable, that switched from the Nextel platform during each period but remained with the
Company as subscribers on the Sprint platform. Subscribers that deactivate service on the Nextel platform and activate service on the Sprint platform are included in
the Sprint platform net additions for the applicable period.