Charter 2003 Annual Report Download - page 21

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The following table summarizes our customer statistics for analog and digital video, high-speed data and
telephony as of December 31, 2003 and December 31, 2002.
Approximate as of
December 31, December 31,
2003(a) 2002(a)
Cable Video Services:
Analog Video:
Estimated homes passed(b) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 12,406,800 11,925,000
Residential (non-bulk) analog video customers(c) ÏÏÏÏÏÏÏÏÏÏÏ 6,173,400 6,328,900
Multi-dwelling (bulk) and commercial unit customers(d)ÏÏÏÏÏ 257,900 249,900
Analog video customers(c)(d)ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 6,431,300 6,578,800
Estimated penetration of analog video homes
passed(b)(c)(d)(e) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 52% 55%
Average monthly analog revenue per analog video customer(f) $ 36.72 $ 35.46
Digital Video:
Estimated digital homes passed(b) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 12,292,300 11,547,000
Digital video customers(g) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 2,671,900 2,682,800
Estimated penetration of digital homes passed(b)(e)(g)ÏÏÏÏÏÏ 22% 23%
Digital percentage of analog video customers(c)(d)(g)(h)ÏÏÏÏ 42% 41%
Digital set-top terminals deployed ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 3,751,600 3,772,600
Average incremental monthly digital revenue per digital video
customer(f) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ $ 23.12 $ 23.65
Estimated video on demand homes passed (b) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 4,476,000 3,195,000
Non-Video Cable Services:
High-Speed Data Services:
Estimated high-speed data homes passed(b) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 10,749,500 9,826,000
Residential high-speed data customers(i)ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 1,565,600 1,138,100
Estimated penetration of high-speed data homes
passed(b)(e)(i) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 15% 12%
Average monthly high-speed data revenue per high-speed data
customer(f) ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ $ 32.67 $ 31.55
Dial-up customers ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 9,600 14,200
Telephony Customers(j)ÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏÏ 24,900 22,800
Pro forma for the eÅects of the Port Orchard, Washington sale on October 1, 2003, analog video
customers, digital video customers and high-speed data customers would have been 6,552,200, 2,669,800 and
1,128,200, respectively as of December 31, 2002.
On March 1, 2004, our subsidiary, Charter Holdings, and several of its subsidiaries closed on the sale of
cable systems with Atlantic Broadband Finance, LLC. An additional closing occurred in April 2004 for a
cable system in New York. At December 31, 2003, the systems sold in this transaction, including the New
York system, served approximately 230,800 analog video customers, 83,300 digital video customers and 37,800
high-speed data customers.
(a) ""Customers'' include all persons our corporate billing records show as receiving service (regardless of
their payment status), except for complimentary accounts (such as our employees). Further, ""custom-
ers'' include persons receiving service under promotional programs that oÅered up to two months of
service for free, some of whom had not requested to be disconnected, but had not become paying
customers as of December 31, 2003. If such persons do not become paying customers, we do not believe
this would have a material impact on our consolidated Ñnancial condition or consolidated results of
operations. In addition, at December 31, 2003 and 2002, ""customers'' include approximately 6,500 and
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