Charter 2003 Annual Report Download - page 22

5,400 persons, whose accounts were over 90 days past due in payment and approximately 2,000 and 1,300
of which were over 120 days past due in payment, respectively.
(b) ""Homes passed'' represent our estimate of the number of living units, such as single family homes,
apartment units and condominium units passed by the cable distribution network in the areas where we
oÅer the service indicated. Homes passed exclude commercial units passed by the cable distribution
network.
(c) ""Analog video customers'' include all customers who receive video services, except for complementary
accounts (such as our employees).
(d) Included within video customers are those in commercial and multi-dwelling structures, which are
calculated on an equivalent bulk unit (""EBU'') basis. EBU is calculated for a system by dividing the bulk
price charged to accounts in an area by the most prevalent price charged to non-bulk residential
customers in that market for the comparable tier of service. The EBU method of estimating analog video
customers is consistent with the methodology used in determining costs paid to programmers and has
been consistently applied year over year. As we increase our eÅective analog prices to residential
customers without a corresponding increase in the prices charged to commercial service or multi-dwelling
customers, our EBU count will decline even if there is no real loss in commercial service or multi-
dwelling customers.
(e) Penetration represents customers as a percentage of homes passed.
(f) ""Average monthly revenue'' represents annual revenue for the service indicated divided by twelve divided
by average number of customers for the service indicated during the respective year.
(g) ""Digital video customers'' include all households that have one or more digital set-top terminals.
Included in digital video customers on December 31, 2003 and December 31, 2002 are approximately
12,200 and 27,500 customers, respectively, that receive digital video service directly through satellite
transmission.
(h) Represents the number of digital video customers as a percentage of analog video customers.
(i) All of these customers also receive video service and are included in the video statistics above, except that
the video statistics do not include approximately 105,800 and 55,900 of these customers at December 31,
2003 and December 31, 2002, respectively, who were high-speed data only customers. Our September 30,
2003, high-speed data only customer total was increased by 20,400 from previously reported amounts
which related to additional high-speed data customers who had been inadvertently excluded.
(j) ""Telephony customers'' include all households receiving telephone service.
Video Services
Our video service oÅerings include the following:
‚Basic Analog Video. All of our video customers receive a package of basic programming which
generally consists of local broadcast television, local community programming, including governmental
and public access, and limited satellite-delivered or non-broadcast channels, such as weather, shopping
and religious services. Our basic channel line-up generally has between 15 and 30 channels.
‚Expanded Basic Video. This expanded programming level includes a package of satellite-delivered or
non-broadcast channels and generally has between 30 and 50 channels in addition to the basic channel
line-up.
‚Premium Channels. These channels provide commercial-free movies, sports and other special event
entertainment programming. Although we oÅer subscriptions to premium channels on an individual
basis, we oÅer an increasing number of premium channel packages and oÅer premium channels with
our advanced services.
‚Pay-Per-View. These channels allow customers to pay on a per event basis to view a single showing of
a recently released movie, a one-time special sporting event or music concert on a commercial-free
basis.
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