Charter 2010 Annual Report Download - page 6
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Delivering Quality Choice, Service and Value
Charter has achieved these solid financial results while improving
our customer offerings, maintaining a strong national footprint and
continuing to make the infrastructure investments necessary to provide
a basis for residential and commercial customer growth. We see
significant upside in our video services and Internet penetration, along
with opportunity for continued growth in phone through the Charter
Bundle. e addressable market opportunity on the commercial side
is approximately $8.5 billion, and we will aggressively seek out growth
in this business in 2011 and beyond.
As we look to become the solutions provider for both our residential
and commercial customers, the foundation of our strategy is
enhancing the customer experience – and to us, that means more than
customer care and technical operations. It’s also about making it easier
for customers to use our services, maintaining network performance
and reliability, and providing a winning value proposition. And we are
committed to not only meeting but exceeding customer expectations.
We are a leader in Internet speed in our markets, and we’re making
investments in DOCSIS 3.0 across our footprint to further increase
our speed. Early in 2011, we also set our strategy for the next
generation of television into motion through an agreement with TiVo
to bring an enhanced user entertainment experience to customers
using a hybrid platform that leverages traditional cable and next-
generation IP technologies.
Combined Video, Internet
and Phone Customers
We’re making
investments
across our
footprint to
increase our
speed advantage