Symantec 2010 Annual Report Download - page 83

simplify global management through use of a central portal. Our SaaS offerings provide our customers the
flexibility to manage their business using hosted services or through a mix of onsite and hosted solutions. Products
include: MessageLabs Hosted Email, Web and Instant Messaging Security.
Storage and Server Management
Our Storage and Server Management segment focuses on providing enterprise customers with storage
management, high availability, and backup and archiving solutions across heterogeneous storage and server
platforms. These solutions enable companies to standardize on a single layer of infrastructure software that works
on every major distributed operating system and supports every major storage device, database, and application in
both physical and virtual environments. Our primary storage and server management solutions address the
following areas:
Information Management
Our Information Management business, which includes backup and archiving, is driven by the rapid growth of
information, data duplication, virtual environments, management inefficiencies, and legal e-discovery needs.
Symantec helps organizations protect themselves by bringing together archiving, deduplication, and backup
functionality into a fully integrated solution. Symantec helps customers back up information and deduplicate closer
to information sources in order to reduce storage consumption as well as archive and enable a compliant and
litigation-ready information infrastructure. Products include: NetBackup
TM
, NetBackup PureDisk
TM
, Backup
Exec
TM
and Enterprise Vault
TM
.
Storage Management and High Availability
Our Storage Management and High Availability business is driven by our customers’ need to reduce overall
storage costs through improved utilization of existing systems, virtualization, and cloud infrastructure offerings.
The decline in server sales put pressure on this business, particularly with respect to new license sales on the Solaris
platform. Our products help customers simplify their data centers by standardizing storage management across their
environment for more efficient use of their existing storage investment. In addition, these products help customers
build scalable, high-performance file-based storage systems for their enterprise, including private and public
clouds. They also enable enterprises to manage large storage environments and ensure the availability of critical
applications. Products include: Veritas Storage Foundation
TM
, Veritas Cluster Server
TM
, and Symantec FileStore
TM
.
Services
Symantec Global Services help customers address information security, availability, storage, and compliance
challenges at the endpoint and in complex, multi-vendor data center environments. Our Services segment delivers
consulting, education, business critical, and managed services that help our customers maximize the value of their
investment in our products and solutions.
Consulting, Education and Business Critical Services
Symantec Consulting Services provide advisory, product enablement, and residency services to enable
customers to assess, design, transform, and operate their infrastructure, leveraging Symantec products and
solutions. Education Services provide a full range of programs, including technical training and security awareness
training, to help customers optimize their Symantec solutions. Business Critical Services, our highest level of
service, provide personalized, proactive support from technical experts for enterprises that require secure,
uninterrupted access to their data and applications.
Managed Services
Symantec Managed Services enable customers to place resource-intensive IT operations under the manage-
ment of experienced Symantec specialists in order to optimize existing resources and focus on strategic IT projects.
This helps customers by reducing IT complexity, managing IT risk, and lowering the cost of operations. These
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