Walmart 2016 Annual Report Download - page 12

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Investments that
win with customers
Optimizing Supercenters and
Neighborhood Markets
Supercenters are strong and profitable, providing
customers one-stop shopping with a broad
assortment at everyday low prices. We’re enhancing
them to meet evolving customer needs through a
better fresh offering, e-commerce integration and
expansion of Store Pickup and Online Grocery.
Customers appreciate Neighborhood Markets
for their convenience and access to fresh
food, fuel, pharmacy and e-commerce
order pickup. We’re focused on refining
processes and selecting quality
locations to improve their
profitability.
People and culture
Throughout Walmart’s history our
people have made the difference.
That’s why we’re investing
approximately $2.7 billion to raise
wages, increase training and
expand opportunities for our
U.S. associates. We’re putting more
highly engaged store associates
closer to customers. We’ve added
more than 8,000 new department managers and empowered
them to be great merchants. These changes are helping us
recruit and retain a motivated, customer-centric team.
Customer experience
Stores that are clean and easy to navigate, service that is helpful and
friendly, relevant brands that are in stock, checkout that is fast and
efficient – these are the ingredients of a great Walmart experience.
Across our U.S. fleet, we’re making big improvements in processes and
technology, focusing on the retail fundamentals that result in a great
customer experience.
WALMART U.S.
10 2016 Annual Report