Windstream 2012 Annual Report Download - page 67

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• Multi-site networking: Our advanced network provides private, secure multi-site connections for large businesses with
multiple locations.
• Data center services: Our data centers offer cloud computing, colocation, dedicated server and disaster recovery
solutions. Our data center services offer the highest level of security, reliability and scalability to business customers.
• Managed services: Through our data centers, we provide a breadth of managed services including managed WAN,
managed LAN, managed security and managed voice services that allow our customers to focus on running their
business and not running their network.
• High-speed Internet: We offer high-speed broadband Internet access options designed to help our customers reduce
costs and boost productivity. We also offer low cost, high-speed broadband Internet access with reliable connections at
speeds up to 24 Mbps.
• Voice: Voice services consist of basic telephone services, including voice, long-distance and related features delivered
over a traditional copper line.
• Carrier services: Carrier services provide network bandwidth to other telecommunications carriers. These include
special access services, which provide access and network transport services to end users, and Ethernet transport up to
10 Gigabits per second ("Gbps"). Carrier services also include fiber-to-the-tower connections to support the growing
wireless backhaul market.
In addition to the services offered above, we sell and lease customized communications equipment systems tailored specifically
to our business customers' needs. We also offer ongoing maintenance plans to support those systems.
Consumer
Our consumer services primarily consist of high-speed Internet, voice and video services. We are committed to providing high-
speed broadband and additional value-added services to our consumer base, as well as bundling our service offerings to provide
a comprehensive solution to meet our customers' needs at a competitive value.
Our consumer broadband services are described further as follows:
• High-speed Internet access: We offer high-speed Internet access with speeds up to 24 Mbps.
• Internet security services: Our Security Suite offers customers critical Internet security services, including anti-virus
protection, spyware blocking, file back up and restoration.
• Online backup services: Our online backup service allows consumers to back up and restore important files through
the Internet. Additionally, our backup services provide consumers with the ability to store and share files on network-
based storage devices. Files can be accessed from any computer with an Internet connection.
Consumer voice services include basic local telephone services, features and long-distance services. Features include call
waiting, caller identification, call forwarding and others. We also offer a variety of long distance plans, including rate plans
based on minutes of use, flexible or unlimited long distance calling services.
We offer consumer video services primarily through a relationship with Dish Network LLC ("Dish Network"). We also own
and operate cable television franchises in some of our service areas. Our video offerings allow us to provide comprehensive
bundled services to our consumer base, helping insulate our customers from competitors.
We sell certain equipment to support our consumer high-speed Internet and voice offerings, including broadband modems,
home networking gateways and personal computers. We also sell home phones to support voice services.