Windstream 2012 Annual Report Download - page 69
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7
Consumer sales are made through various distribution channels giving new and existing customers choices in how they interact
and experience our products and services. Additionally, we offer customers the opportunity to order service and purchase a
number of products designed to enhance their existing services, such as tablet computers, telephones and accessories at any of
our 30 retail stores located in our local service areas. We augment these traditional channels with online sales and national
agents.
NETWORK
We have developed a robust, flexible network allowing us to deliver advanced voice and data services. As of December 31,
2012, our network consists of approximately 115,000 miles of fiber optic plant in both our fiber backbone and local service
areas and a combination of owned and leased facilities in our local markets.
Our fiber transport network is fully integrated and allows us to offer a full suite of voice and advanced data services, including,
but not limited to, multi-site networking, dedicated Internet and Ethernet solutions, high-speed Internet and VoIP services.
In certain territories, we serve business customers by leasing last-mile connections from other carriers. These connections link
our business customers to our facilities-based network. In some areas, we own last-mile facilities and are able to connect to our
customers directly. Where we own last-mile facilities, we are able to offer up to 10 Gbps of Ethernet managed services.
Our owned local networks consist of central office digital switches, routers, loop carriers and virtual and physical colocations
interconnected primarily with fiber and copper facilities. A mix of fiber optic and copper facilities connect our customers with
the core network.
We also operate 23 data centers across the country as of December 31, 2012. Our data center capabilities include a full line of
managed hosting services, cloud computing and colocation services. Our communications network provides the connectivity
and bandwidth necessary to connect our customers to our data center infrastructure. Providing both the data center services and
the customer's connection to those services has great value to our customers.
Our network service areas as of December 31, 2012 are detailed in the map below:
COMPETITION
We experience intense competition in both our business and consumer markets as described below. For additional information,
see "Regulation" in Item 1 and Item 1A, "Risk Factors".