Verizon Wireless 2009 Annual Report Download - page 78

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Please find page 78 of the 2009 Verizon Wireless annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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1 Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates 2010 Wireless Customer Care Performance StudySM – Vol. 1. Study based on
9,685 total responses measuring 5 providers and measures opinions of consumers who contacted customer care between January 2009 and December 2009. Proprietary study results are based on
experiences and perceptions of consumers surveyed July-December 2009. Your experiences may vary. Visit jdpower.com
2 Verizon received the highest numerical score among service providers in the East Region in the proprietary J.D. Power and Associates 2009 Internet Service Provider Residential Customer Satisfaction
StudySM and 2008–2009 Residential Television Service Satisfaction StudiesSM. ISP study based on 23,997 total responses, measuring 11 providers and Television study based on 28,118 total responses,
measuring 9 providers in the East region (CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VA, VT, WV) and measures satisfaction of consumers with their service provider. Proprietary study results are based on
experiences and perceptions of consumers surveyed in January, March, June and July 2009. Your experiences may vary. Visit jdpower.com.
3 Verizon received the highest numerical score among large enterprise business service providers in the proprietary J.D. Power and Associates 2009 Major Provider Business Telecommunications Data and
Voice Services StudiesSM. Data study based on 4,252 total responses and voice study on 3,304 total responses; measures opinions of large enterprise businesses (500+ employees). Proprietary study results
are based on experiences and perceptions of businesses surveyed in January and April 2009. Your experiences may vary. Visit jdpower.com.