Verizon Wireless 2009 Annual Report Download - page 8

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Today’s smart wireless devices are the glue holding our texting and
twittering society together; they’re essential tools for video and multimedia
applications like social networking, photo sharing, music streaming and
location-based services. Across the wireless industry, sales of smart phones
are growing by 30 percent a year, and it’s estimated they’ll account for one of
every three handset sales by 2011.
That’s why network reliability has never been more important. These
highly sophisticated devices require dependable connections, smooth video
streaming, uninterrupted downloads and fast file transfers. To provide the
best possible customer experience, Verizon invested more than $7 billion
last year to add new services and increase the capacity and coverage of our
national wireless network. In fact, when you compare Verizon’s 3G coverage
side-by-side with other carriers, we offer five times more 3G coverage than
our closest competitor.
In 2009 we continued to receive rave reviews for our wireless service.
For the sixth consecutive year, we led the industry in wireless phone service
satisfaction in the prestigious American Customer Satisfaction Index survey.
Our Droid smart phone from Motorola was named “Top Gadget of 2009” by
Time magazine, and Business Traveler magazine named Verizon the world’s
best wireless data service provider in their “Best in Business Travel” Awards.
In addition, Verizon had the “Highest Ranked Wireless Customer Service
Performance” in a 2010 study by J.D. Power and Associates.1
Verizon’s wireless network quality also provides device and application
developers the opportunity to extend the wireless experience into new
dimensions. Through our open development programs, we are working
with innovators to bring to market new wireless services and applications,
such as in-home sensors that manage energy use and healthcare products
that monitor blood pressure or remind you to take your prescriptions. We
anticipate the pace of innovation will accelerate even further as we make
the move to our 4G wireless technology beginning in 2010.
Our devices, network and service add up to a superior customer
experience. Our successful growth has been a result of innovating around
new products, services and applications that expand the market and excite
customers. We’ll continue to grow by doing what we do best: focusing on
our customers, providing superior value and innovating to deliver products
that are a central part of customers’ lives.
The Nation’s Largest and Most Reliable 3G Network
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