Charter 2013 Annual Report Download - page 18

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4
Products and Services
Through our hybrid fiber and coaxial cable network, we offer our customers traditional cable video services, as well as advanced
video services (such as OnDemand, HD television, and DVR service), Internet services and voice services. Our voice services
are primarily provided using voice over Internet protocol (“VoIP”) technology, to transmit digital voice signals over our systems.
Our video, Internet, and voice services are offered to residential and commercial customers on a subscription basis, with prices
and related charges based on the types of service selected, whether the services are sold as a “bundle” or on an individual basis,
and the equipment necessary to receive the services.
The following table summarizes our customer statistics for video, Internet and voice as of December 31, 2013 and 2012.
Approximate as of
December 31,
2013 (a) 2012 (a)
Residential
Video (b) 4,177 3,989
Internet (c) 4,383 3,785
Voice (d) 2,273 1,914
Residential PSUs (e) 10,833 9,688
Residential Customer Relationships (f) 5,561 5,035
Revenue per Customer Relationship (g) $ 107.97 $ 105.78
Commercial
Video (b)(h) 165 169
Internet (c) 257 193
Voice (d) 145 105
Commercial PSUs (e) 567 467
Commercial Customer Relationships (f)(h) 375 325
After giving effect to the acquisition of Bresnan Broadband Holdings, LLC and its subsidiaries (collectively, “Bresnan”) in July
2013, December 31, 2012 residential video, Internet and voice customers would have been 4,286,000, 4,059,000 and 2,073,000,
respectively, and commercial video, Internet and voice customers would have been 177,000, 210,000 and 116,000, respectively.
(a) We calculate the aging of customer accounts based on the monthly billing cycle for each account. On that basis, as of
December 31, 2013 and 2012, customers include approximately 11,300 and 18,400 customers, respectively, whose
accounts were over 60 days past due in payment, approximately 800 and 2,600 customers, respectively, whose accounts
were over 90 days past due in payment, and approximately 900 and 1,700 customers, respectively, whose accounts were
over 120 days past due in payment.
(b) “Video customers” represent those customers who subscribe to our video cable services.
(c) “Internet customers” represent those customers who subscribe to our Internet service.
(d) “Voice customers” represent those customers who subscribe to our voice service.
(e) “Primary Service Units” or “PSUs” represent the total of video, Internet and voice customers.
(f) "Customer Relationships" include the number of customers that receive one or more levels of service, encompassing
video, Internet and voice services, without regard to which service(s) such customers receive. This statistic is computed
in accordance with the guidelines of the National Cable & Telecommunications Association ("NCTA"). Commercial
customer relationships include video customers in commercial structures, which are calculated on an EBU basis (see
footnote (h)) and non-video commercial customer relationships.