Charter 2013 Annual Report Download - page 6
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4
2013 Annual Report
set top boxes. This compelling and feature-
rich interface will dramatically enhance the
search and discovery process of our linear
and on demand video offerings. We will
begin to make our new interface available to
customers by the end of this year.
Executing on these initiatives will enable us
to end 2014 with our product and operational
transformation largely complete. By year end,
we will be offering a superior product across
the vast majority of our footprint, packaged
in a high-value offering we are calling Charter
Spectrum. With over 200 channels of HD,
minimum Internet speeds of at least 60 Mbps,
and fully-featured voice services, Charter
Spectrum is designed to drive greater market
share of our services in both homes and
businesses. Greater share and deeper product
penetration, combined with higher revenue
per relationship and lower transaction costs
per customer, will allow us to deliver greater
adjusted EBITDA per home passed and
significant free cash flow growth over the
years to come.
As always, our goal is to continue to
improve, as that improvement will benefit
our customers, employees and shareholders.
We appreciate your interest and continued
support and we are looking forward to the
year ahead.
Best Regards,
Thomas M. Rutledge
President and Chief Executive Officer
Charter
February 21, 2014
Make Way for
MORE “Our strategy is founded on a simple
but powerful principal: that Charter
can create tremendous shareholder
value by adding new customers, and
by deepening its relationship with
existing customers.”
Customer Relationships (in thousands)
2011
2012
2013
5,582
5,730
5,936
Pro forma for certain acquisitions as if they occurred as of the last day of the
respective period for all periods presented.